Privacy Policy

1. Controller Information

Elite PDR Solutions FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
License No. 4423607.01
Website: www.elitepdrdubai.com
Email: [email protected]

Elite PDR Solutions FZE ("we", "us", "our") is the data controller responsible for the processing of your personal data collected through this website. We operate across the European Union and Switzerland — specifically in Portugal, Spain, France, Germany, Switzerland, and Italy — and are committed to protecting the privacy and rights of individuals in accordance with applicable data protection legislation.

2. Scope and Applicability

This Privacy Policy applies to all personal data collected through the website www.elitepdrdubai.com and its associated contact forms. It governs how we collect, use, store, and protect your personal information in compliance with:

• The General Data Protection Regulation (EU) 2016/679 (GDPR)
• The Swiss Federal Act on Data Protection (nFADP / revDSG), effective 1 September 2023

3. Personal Data We Collect

When you submit an enquiry through our contact form, we collect the following personal data:

• Name — to identify and address you
• Email address — to respond to your enquiry
• Company name — to understand your business context
• Message content — the details of your enquiry or request

We do not collect any special categories of personal data (sensitive data), nor do we use cookies, tracking technologies, or automated profiling on this website.

4. Purpose of Processing

Your personal data is processed solely for the following purposes:

• Responding to your enquiry or request for a quotation
• Establishing and maintaining B2B commercial contact
• Administering our business relationship with your organisation

We do not use your data for marketing purposes, automated decision-making, or profiling.

5. Legal Basis for Processing

We process your personal data on the basis of legitimate interest pursuant to Article 6(1)(f) of the GDPR.

Our legitimate interest consists of responding to business enquiries and establishing professional relationships within the European automotive repair industry. We have conducted a legitimate interest assessment and concluded that the processing is necessary, proportionate, and does not override the fundamental rights and freedoms of the data subjects, given the limited scope and B2B nature of the data collected.

6. Data Sharing and Third Parties

We do not share, sell, rent, or disclose your personal data to any third parties. Your data is accessed exclusively by authorised personnel within Elite PDR Solutions FZE for the purposes described above.

7. International Data Transfers

As the data controller is established in the United Arab Emirates, personal data collected through this website is transferred to and stored in the UAE. The UAE is not currently subject to an adequacy decision by the European Commission.

To safeguard your rights, we ensure that appropriate measures are in place to protect your data during and after transfer, including:

• Limiting data access to authorised personnel only
• Using encrypted communication channels (HTTPS/TLS)
• Applying data minimisation principles
• Maintaining strict internal data protection policies

If you require further information about the safeguards applied, please contact us at [email protected].

8. Data Retention

We retain your personal data for a maximum period of two (2) years from the date of your last contact with us. After this period, your data will be securely deleted or anonymised unless a longer retention period is required by law or ongoing contractual obligations.

9. Your Rights

Under the GDPR and, where applicable, the Swiss nFADP, you have the following rights in relation to your personal data:

• Right of access (Art. 15 GDPR) — obtain confirmation and a copy of your data
• Right to rectification (Art. 16 GDPR) — correct inaccurate or incomplete data
• Right to erasure (Art. 17 GDPR) — request deletion of your data ("right to be forgotten")
• Right to restriction of processing (Art. 18 GDPR) — limit how we use your data
• Right to data portability (Art. 20 GDPR) — receive your data in a structured, machine-readable format
• Right to object (Art. 21 GDPR) — object to processing based on legitimate interest

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority in your country of residence or place of work. For EU Member States, you can find the relevant authority at edpb.europa.eu.

For Switzerland, the competent authority is the Federal Data Protection and Information Commissioner (FDPIC).

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit
• Secure hosting with access controls
• Regular security reviews and updates
• Restricted access on a need-to-know basis

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated "Last updated" date. We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Elite PDR Solutions FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: [email protected]
Phone: +351 967 325 288